Supervision

Supervisors play a critical role in managing security personnel, resolving conflicts, and ensuring operational efficiency. This course provides training on leadership principles, effective communication, and strategies for motivating a security team. Participants will learn how to handle scheduling, disciplinary actions, and employee training while balancing organizational goals with team management. The course also covers conflict resolution techniques, employment laws, and the responsibilities of supervisors in maintaining a professional and legally compliant work environment.

Participants will be provided with an understanding of the following:

Role & Responsibilities of Security Supervisors

• Managing scheduling, performance, and conduct issues
• Training and mentoring security personnel
• Handling workplace disputes and disciplinary actions

Leadership & Motivation Techniques

• Understanding different leadership styles and when to apply them
• Motivating security officers for improved performance
• Creating a productive and engaged security workforce

Conflict Resolution & Workplace Relations

• Identifying sources of workplace conflict and effective resolution strategies
• Managing interpersonal disputes and maintaining team cohesion
• Encouraging a positive work environment through clear communication

Employment Laws & Legal Compliance

• Understanding workplace discrimination and harassment laws
• Supervisors’ role in ensuring compliance with labor regulations
• Addressing liability concerns and legal responsibilities in supervision

Total Hours: 4